Frequently asked questions

Why Choose ItsLabubu?

The ultimate destination for Labubu & POP MART™ collectors worldwide.

We’re not just a store, we’re a hub for verified collectors seeking rarity, authenticity, and prestige. Our mission is to elevate the collectible experience to a new standard of trust and service.

➤ Are your Labubu figures authentic?

Yes. 100%.

Every Labubu piece is sourced through official Asian distribution channels, including Japan, the birthplace of Labubu, and carefully authenticated before shipping.

Orders are fulfilled from our European or international warehouses, depending on availability and destination.

No fakes. No replicas. Ever.


➤ Why is ItsLabubu different from other stores?

We stock only official drops and maintain a high availability of rare pieces, even those sold out elsewhere. With direct sourcing and rapid dispatch, we deliver what others can’t.


➤ Are Labubu really worth the investment?

Absolutely. Some Labubu pieces resell for 10x their original price. You're not just buying a toy, you’re investing in rarity, culture, and status.

Shipping, Packaging & Support

Premium service, from warehouse to doorstep.

Our logistics are optimized for speed, safety, and peace of mind, so that every order arrives in pristine condition, no matter where you are in the world.

➤ Where are your items shipped from?

All orders are shipped within 24-48h from our Worldwide 🌍 warehouses.

Our products are imported from Japan and stocked across multiple warehouses to ensure fast, secure, and reliable delivery, depending on the destination.


➤ How long is delivery?

Europe: 3 to 9 business days
USA & Canada: 4 to 10 business days (including processing and shipping).
International: 4 to 10 business days (including processing and shipping).
Order Processing: 24 to 48 hours (excluding weekends and public holidays)


➤ Is your packaging secure?

We use reinforced protective boxes, designed for delicate collectibles. Your Labubu arrives exactly how it should: flawless.

Couldn't find your answer?

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