Palautuskäytäntö

Return and Refund Policy – Itslabubu EU

At Itslabubu, customer satisfaction is our priority. Please read our Return and Refund Policy carefully.

Returns

You have the right to request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase (order number or receipt) is required.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

Certain items are non-returnable, including but not limited to:

  • Items that are damaged due to misuse

  • Items that are not in their original condition

  • Items returned after the 14-day period

To initiate a return, please contact us at hello@itslabubu.eu. Returns sent without prior approval may not be accepted.

Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

  • First check your bank account again

  • Then contact your credit card company, as it may take some time before your refund is officially posted

  • If you’ve done all of this and still have not received your refund, please contact us at hello@itslabubu.eu

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at hello@itslabubu.eu.

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@itslabubu.eu with clear photos of the issue. We will resolve the matter as quickly as possible.

Contact Us
For any questions regarding returns or refunds, please contact us at:


Mail : hello@itslabubu.eu